Terms for Service

Customer Service Policy

Viceroys Retail Construction GmbH

1. Customer Inquiries

We accept customer inquiries via email at [email protected], covering topics such as product information, order status, shipping questions, and after-sales issues. We will respond to your inquiries as soon as possible.

2. Order Services

Once an order is submitted and payment is made, we will verify the order details and arrange for stock preparation and shipment in accordance with our shipping terms. We will notify customers via email regarding any changes in stock availability or shipping delays.

3. After-Sales Support

If you receive an item with quality issues or an incorrect shipment, please contact us and provide relevant documentation (such as photos). We will provide an appropriate solution in accordance with our return and exchange policy.

4. Service Limitations

We provide services solely related to products sold on this site. We reserve the right to refuse requests for additional services that fall outside the scope of the product transaction.

5. Communication Standards

Please maintain a respectful and courteous tone when communicating with us. We reserve the right to suspend services in the event of harassment, malicious complaints, or other inappropriate behavior.

6. Policy Revisions

This service policy is subject to change at any time, with revised versions posted on our official website. Continued use of the website constitutes acceptance of the latest version of the policy.

7. Dispute Resolution

In the event of a dispute regarding our services, we aim to resolve the matter through amicable negotiation. If an agreement cannot be reached, you may seek assistance from a local consumer dispute mediation agency.