Return Policy

Return & Refund Policy

Viceroys Retail Construction GmbH

1. Right of Withdrawal (Cooling-off Period)

You have a 14-day cooling-off period starting from the day you receive the goods, during which you may withdraw your order and request a return without providing a reason.

Please notify us of your intention to return the item via email at [email protected] before the cooling-off period expires.

2. Return Conditions

Items must be in pristine, unused condition, with original packaging, accessories, and tags intact.

If an item is damaged or missing accessories, we reserve the right to deduct an amount from the refund based on the extent of the damage or loss.

3. Return Shipping Costs

• If exercising the 14-day right of withdrawal: Return shipping costs are borne by the buyer;
• If the item has a quality defect or was shipped incorrectly: Return shipping costs are borne by us.

4. Refund Processing

Once we receive and inspect the returned item, we will issue a refund via the original payment method within 14 days. The refund amount excludes any return shipping costs paid by the buyer.

5. Product Quality Guarantee

Products are covered by the statutory EU warranty. If a product has quality issues, please contact us promptly, and we will provide a solution involving repair, replacement, or a refund.

6. Exceptions

Items that have been unsealed and are unsuitable for resale are excluded from the "no-reason return" policy.

7. Contact Information

For return or exchange requests, please email: [email protected]