Shipping Policy

Shipping & Delivery Policy

Viceroys Retail Construction GmbH

I. Order Processing and Dispatch

Once an order is placed and payment is completed, we will proceed with order verification, stock preparation, and packaging. The standard dispatch period is 5–9 business days; all orders are released to the logistics carrier within this timeframe. Dispatch may be delayed during public holidays, inventory adjustments, or routine stock replenishment periods; we will keep you updated on your order status.

II. Logistics and Shipping Times

After dispatch, the shipment enters the international logistics phase. Standard delivery time is 15–20 business days to the European Union and relevant destination regions. This timeframe is an estimate; minor delays may occur due to customs clearance, regional logistics scheduling, weather conditions, or other external logistics factors.

III. Shipment Tracking

We will provide tracking details and instructions via email after the order is dispatched, allowing customers to monitor shipment progress in real-time. If there are no tracking updates for an extended period, please contact our customer service team for assistance and investigation.

IV. Shipping Risks

Once the goods are handed over to the logistics carrier, the carrier assumes responsibility for risks during transit. In the event of damage, loss, or abnormal delays, we will provide after-sales support and solutions based on the logistics records.

V. Receipt of Goods

Upon receiving the package, please promptly inspect the condition of the outer packaging and the goods inside. If any issues are found, please contact us via email at [email protected] immediately to report the matter and protect your rights.